FAQ
Here you can find the answers to our most frequently asked questions. If the answer you are looking for isn't here, don't hesitate to contact us.
FREQUENTLY ASKED QUESTIONS
Do you accept returns?
Yes, read more about our terms at Returns & Exchanges
Can I exchange an item?
No, we do not offer exchanges. If you’d like a different piece, we recommend returning your item and placing a new order.
What are the shipping costs?
- The Netherlands: €3.95
- Europe: €12.95
- International: €19.95
How long will it take to receive my order?
Orders within the Netherlands typically arrive 2–4 business days after shipping. International shipping times vary by destination and usually take 5–10 business days.
How do I return an item?
Simply contact us at info@annaandpom.com, and we’ll provide you with the return instructions. Please ensure the item is unworn, in perfect condition, and in its original packaging.
Do you ship internationally?
Yes, we ship worldwide.
What if my item arrives damaged?
If your order arrives damaged, please contact us at info@annaandpom.com within 48 hours of delivery with photos, and we’ll assist you right away.
How can I contact you?
You can reach us anytime through our Contact Us page. We aim to reply within 24–48 hours.
“Adorn yourself with jewelry, not just to shine outward,but to honor the strength, beauty, and confidence within. Each piece reflects your story, your moments,and the light only you can carry.”
Anna
Founder of anna & pom
